Frequently Asked Questions
Everything you need to know about your Lisa Eldridge Beauty experience.
Where does Lisa Eldridge Beauty ship to?
We offer worldwide shipping to most countries. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy for makeup products?
For hygiene reasons, we can only accept returns on products that are unopened and in their original packaging within 14 days of receipt.
Are your products cruelty-free and vegan?
Lisa Eldridge Beauty is a cruelty-free brand. Many of our products are also vegan; please check the specific product pages for a full list of ingredients and certifications.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I get help with shade matching?
We offer a virtual shade-finding tool on our website, and our customer care team is available to provide personalized advice via email to ensure you find your perfect match.